Sterile Linen Management

MAG has an unrivalled ability to be flexible in meeting the demands, needs and the service requirements of its clients. We work with and far more responsibly with our customers than the larger corporate operators who’s model is to maximise profits and satisfy shareholder demands.

Fully aware of our direct impact on patient care, our focus is rather to support healthcare providers in the wider perspective, maximising the quality of our service to the complete satisfaction of our clients. We call it public service, commercially inspired.

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About Sterile Linen Management

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We are a specialist company with offices in London, the Midlands and Wales. Created to provide exceptional, value-for-money services at a high quality for hospitals, community trusts and care providers. Having strategically partnered with specialist providers of linen services we are able to not only provide the best possible pricing structure but also maintain a standard that cannot be matched. With over 100 specialist providers in our group of hand-picked companies across the country we are able to meet your demands at very short notice.

Dedicated to meeting healthcare needs and standards of the NHS in particular. All our partners are laundry, EN14065 accredited (highest healthcare linen infection control standard), staffed and managed by dedicated, highly-trained professionals who are committed to the highest standards of quality and customer service and are able to offer both Sterile and Non Sterile Linen Services.

As a company, MAG understands healthcare requirements better than most other commercial laundry providers and recognises the demands placed on healthcare directors and managers to maintain a sure and safe linen supply.

We know that we have to be flexible and responsive to meet your needs, and will work in partnership with you from the beginning to plan and deliver a high-quality service – striving always to do better than you expect.

We have a proven track-record of excellence, backed by testimonials and references. We guarantee a reject rate of less than 1% (compared with the 3-5% industry standard), highly competitive prices and a consistent and reliable supply. It is our brand of quality-service that has already made us the first choice for many healthcare providers in the UK.

Now with increased capacity we’re able to offer this service further afield. Backed-up by a partnership network of healthcare linen providers working to Fitzrovia, London’s exacting quality-assured standards, we have robust contingency arrangements in place for any foreseeable emergency situations and so will never let you down.

Latest technology – We use the latest technology and modern, quality-assured processes to deliver safe, clean linen every day, where and when you want it.

Energy efficiency – We are committed to reducing energy consumption and waste through smart efficiency measures to keep our carbon-footprint low and prices down.

Customer account manager – Clients are served by a dedicated customer account manager and laundry help-desk to keep channels of communication open and provide you with extra support when it’s needed in a rush.

Monthly service reports – Detailed monthly service reports, regular customer visits and review meetings will keep you and us informed of service quality, making us quick to act if things go wrong or your needs change.

Scheduled delivery – Our transport fleet is modern and efficient with a near-100% record of delivering on-time according to schedule.

Cost management – Your customer account manager will work with you to keep efficiencies high and costs down.